2011-02-04 08:53:21 UTC
when debugging certain type of source files, and that I had found that this
was related to a filemanager named Powerdesk from Avanquest.
Jeff Daniels promptly replied and said "We will look into this issue...."
Two weeks passed by and no further information was received, so I contacted
support about the issue.Jeff Daniels promptly replied at 8:03 AM ET saying:
"This has been handed over to our R&D department, they are looking into
this issue. I am sorry, but I have no information on this."
My wondering is:
Is there no communication between support at Powerbasic and the R&D?
22 minutes later at 8:25 AM ET he sent me a second e-mail and said:
"I went and talked to R&D was told that they have reviewed this carefully
and determined that the Avanquest software is malfunctioning. We
recommend avoiding its use until their errors are corrected"
I replied to his second mail and asked him what his first e-mail was about,
but he didn't understand the question.
Probably bad english at my side.Well, I tried to explain it to him and he
then replied, promptly again,
"I sent you answer at 8:03 AM ET, we do not open until 9:00 AM. Once R&D
got into the office, I asked them about this issue and then passed this
information on to you."
I then confronted him on how he was able to fetch information from R&D 35
minutes before they got into office and he said:
"One of the R&D employees like me come in early today and when he did I
asked for information on this issue."
This is obviously not what he claim in his previous answer.
When I asked him if he had a name of someone at Avanquest which I may
possibly communicate further with?
He said he had not.
So Powerbasic hasn't been in contact with Avanquest, I then asked.
Jeff Daniels replied:
"I never said we did not contact Avanquest, only that I do not have a
contact name. This is because R&D is in contact with Avanquest, not me"
Oncde again my wondering is:
Is there no communication between support at Powerbasic and the R&D at
To round it all up;
I can now tell that Avanquest support says they are not aware of the
issue. An issue Powerbasic claims they have been in contact with Avanquest
Does anyone find the communication above as a good example of helpful
As I see it Jeff Daniels is twisting both mine and his own word, denying and