Discussion:
The story goes on.
(too old to reply)
Olav
2009-09-12 07:42:18 UTC
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http://www.jose.it-berater.org/smfforum/index.php?PHPSESSID=70465e4677ead6b6c795beb262ca598f&topic=3240.msg10599;topicseen#msg10599

Quote:
I cared enough to make a suggestion for improvement by email that was
taken the wrong way. I was stung by the viciousness of the reply and
one thing led to another... It does indeed seem to be a very dangerous
thing to email PowerBasic Inc.!
Quote end.

It seems to me that Bob Zale - alias Steve Russell, alias .....- have some
kind of pleasure of mobbing other people - even his own customer. It is not
so much about what he does, but more a question of how he does it.

More viciousness means more pleasure for him; it looks like!
--
MikeTrader
2009-09-12 19:00:06 UTC
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http://www.jose.it-berater.org/smfforum/index.php?PHPSESSID=70465e467...
Olav,
After reading your thread
http://groups.google.no/group/comp.lang.basic.powerbasic/browse_thread/thread/448bfaa8fcb30d00/3a210341f6438900?hl=no&q=powerbasic&lnk=ol&
it seems you were banned and cut off from future downloads for using
the phone number (000) 000 0000 is that right?

You informed powerbasic that you wanted to assert your right to
privacy and not reveal your phone number is that correct?
Olav
2009-09-12 19:21:44 UTC
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Post by MikeTrader
http://www.jose.it-berater.org/smfforum/index.php?PHPSESSID=70465e467...
Olav,
After reading your thread
http://groups.google.no/group/comp.lang.basic.powerbasic/browse_thread/thread/448bfaa8fcb30d00/3a210341f6438900?hl=no&q=powerbasic&lnk=ol&
it seems you were banned and cut off from future downloads for using
the phone number (000) 000 0000 is that right?
Yes, that's right. Except that I used the number 00000000, but that doesn't
make any difference.
Post by MikeTrader
You informed powerbasic that you wanted to assert your right to
privacy and not reveal your phone number is that correct?
My right to privacy - which I thought I had - was the reason for my somewhat
particular phone number, but I don't recall I expressed it in this way
towards Powerbasic. I took it for granted that they would understand that
this is a guy who do not want to reveal his phone number. They accepted my
number over several years until October 2007 when the hullabaloo started
--
Olav
MikeTrader
2009-09-13 02:48:03 UTC
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Well they obviously had enough information to identify you. I guess Mr
Zale just didn't like the fact that you wanted to keep you phone
number private.... and then "stopmed his feet" and banned you.

I am very sorry this happened to you also. I know first hand how
totally frustrating this can be, especially when it comes so
unexpectedly from a vendor. At the moment, it seems that all the
people that could do something to protest this kind of treatment are
either standing idly by or worse, capitulating.

We can only hope that Mr Zale starts to realize that he will forever
be remebered as the poster child for the support Nazi and hands
customer relations over to someone that might actually foster
relations with customers not terminate them.
Olav
2009-09-13 18:45:22 UTC
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Post by MikeTrader
Well they obviously had enough information to identify you. I guess Mr
Zale just didn't like the fact that you wanted to keep you phone
number private.... and then "stopmed his feet" and banned you.
I'm afraid it's so.
Post by MikeTrader
I am very sorry this happened to you also. I know first hand how
totally frustrating this can be, especially when it comes so
unexpectedly from a vendor.
Very unexpectedly, I must say. Out from the blue. No warning. No dialog. No
communication. No nothing. Just plain wickedness. I feel sorry for all those
who have invested time, money and efforts in Powerbasic and at the same time
program for a living. They must go through a hell, thanks to Bob Zale's
madness.
I program just to pass some time.
Post by MikeTrader
At the moment, it seems that all the
people that could do something to protest this kind of treatment are
either standing idly by or worse, capitulating.
Let's hope they are just idle for a moment.
Post by MikeTrader
We can only hope that Mr Zale starts to realize that he will forever
be remebered as the poster child for the support Nazi and hands
customer relations over to someone that might actually foster
relations with customers not terminate them.
It is quite unbelievable to experience that a vendor treat his customers as
they were his enemies.

One thing is for sure, Bob Zale can and will never change his mind, and will
never ever admit he has misjudged whatever situation. He is complete unable
to listen to what other have to say.
--
Olav
Happy Trails
2009-09-14 00:56:31 UTC
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Post by Olav
One thing is for sure, Bob Zale can and will never change his mind, and will
never ever admit he has misjudged whatever situation. He is complete unable
to listen to what other have to say.
=============================

Not exactly true.

He did once that I know of.

A few years back I was looking for something to upgrade to from
QBX/PDS 7.1 & DOS, so I bought PBCC V2. I didn't have a credit card at
the time, and was living in Asia, so I got my friend to buy it on his
card and I paid him for it. Then I registered with PB in my own name,
and received email newsletters, addressed to me, for a year or 2. I
seem to remember them even sending some real paper ones back then, did
they not?

I never did much with PB as I was doing different work at the time,
and the DOS systems still did the work okay for me. But I wanted to
learn Windows programming.

Then later PB released V3, so I decided to get the newer features. I
had my own credit card then, so I tried to use it to purchase the
upgrade. When asked if I wanted the "new" manual also, I informed them
that their first manual offered with V2 at $30, was such a useless
piece of work, that I would forgo the "opportunity" this time.

I don't know if it was my professional opinion about their manual,
conveyed in what I thought was quite a humorous, satirical way at the
time, or the fact that they just did not believe me when I explained
for a second time the original purchase arrangements.

Something ticked them off, and I got a total runaround on my credit
card number. They kept insisting I had not provided all the right
digits, which was a load of baloney.

This nonsense escalated through all the usual silly rhetoric - stomped
feet, spilled milk, etc. - but I just carried on with my calm,
reasoned explanations here on usenet, until finally a light blinked on
in somebody's brain.

"Bob Zale" got involved, gave me some more silliness for a day or so,
then realized I was right, and backed down.

He switched to private email, sent his apologies, and then surprised
the life out of me by giving me the upgrade free of charge!

I thought - "Okay - he has some rogue employees that he wants to keep
employed for some really strange reason, but wants to make good on the
bad treatment they gave me - a customer - so he spotted me an
upgrade."

That's cool.

A funny thing happened along the way.

In sorting out the crap that had gone on initially, I purposely posted
here the actual true correct credit card number as a part of the email
evidence proving my story. The reason I know he had received it
correctly right in the beginning, was that he then gave me an "Oh my
God" - "you've just posted your real credit card number on an open
forum! You had better cancel it immediately."

I just gave him a "Duh, okay!", and what I didn't tell him that as
soon as the boneheads in his order department had started screwing me
around on the number a few days before, I had IMMEDIATELY cancelled
the card/number - days before I posted it, hahaha! Their attitude and
treatment of my upgrade purchase attempt had been so far off the
normal practice of business that I just didn't trust them with it at
all!

Anyway, my point is, that he admitted his mistake and took action to
make up for it.

However, the incident left a sour taste in my mouth, and since I was
getting out of programming and into other things, I decided not stake
my career on being able to maintain any reasonable relationship with
PB.

I sometimes wonder how things would have progressed in my life had I
not gone this way, but PB never did come up with an IDE that had half
the debugging utility of QBX anyway, so it became largely irrelevant
to my life.

I must be still interested in PB - I still read this stuff posted
here. One good thing that has come out of this recent nonsense is that
I have downloaded and am looking at Thinbasic, when I have time.

By the way, Happy Trails is NOT my real name, hahahahaha!
Phred
2009-09-17 14:08:30 UTC
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In article <***@4ax.com>, Happy Trails <***@myplace.com> wrote:
[snip]
Post by Happy Trails
By the way, Happy Trails is NOT my real name, hahahahaha!
Funny you should mention that. I never thought it was. ;-)

[Though given some of the utterly stupid names many so-called
"celebrities" call their poor bloody kids these days, I suppose I
should have given that a second thought.]

Cheers, Phred.
--
***@THISyahoo.com.INVALID
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